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Vision

Our Vision

To be a globally competitive centre of excellence for capacity development in education management for sustainable development...

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Quality Policy Statement

Quality Policy Statement

 The Kenya Education Management Institute is committed to improving quality of education by enhancing capacity of education managers...

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Mission

Mission

To provide quality capacity building services through Education management training, research and consultancy for long empowerment of our....

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Service Charter

PREAMBLE

The purpose of this service charteris to enhance public awareness on our mandate, vision, mission, values, core functions, range of services that we offer, standards that we have set as well as our commitment to continuous improvement of services to satisfy our customers. In addition this charter is expected to empower our clients to be able to make demands on our officers at the various levels of service delivery

SERVICES AND COMMITMENTS TO OUR CUSTOMERS

SERVICES AND COMMITMENTS TO OUR CUSTOMERS

Training and Research

  • Training Inquiries: We will respond to all enquiries within three days of reciept of enquiry. Face to face enquiries will be handled face to face in a courteous manner.
  • Identifying Training needs: We will conduct training needs assesments periodically in order to understand the customers needs before designing training programs.
  • Curriculum Development: We will involve our clients and stakeholders in developling and reviewing our curriculum to keep up to date with our clients needs.
  • Training Delivery: Training delivery will be carried out using modern delivery methods by experienced practitioners and trainers with practical and up to date knowledge and skills.
  • Evaluation Research: All courses and trainers will be evaluated by the participants who attend our courses. Training impact assesments will also be undertaken. The feedback will be used to improve the training programs

Hospitality

  • Reception: Upon arrival, customers will be recieved at the reception in a cordial and helpful manner
  • Catering: A wide variety of high quality meals will be served. An effort will be made to include African indegenous foods on our menu
  • Training Facilities: Conference facilities will be kept clean, neat and appealing
  • Residence:Residential rooms will be kept clean, neat and comfortable
  • Standby Facilities:An electricity generator and a fresh water borehole will ensure that services are not dissrupted
  • Recreation: TV and indoor games will be availed

Administration

  • Telephone calls: Answer telephone calls within 30 seconds. Telephone enquiries will get a telephone response within two (2) working days
  • Mail:Acknowledge in writing, letter correspondence within seven (7) working days upon reciept. Our response willindicate the steps being taken to address your subject and how long it may take to get a full reply
  • Payments:Process payments within five (5) working days of presentation of payment requests and required doccumentation
  • Legislation and Standards: Adhere to all Government, satutory regulations and international standards that are applicable to us
  • Information:We shall provide accurate and up to date information
  • Confidentiality: Respect client's confidentiality on all maters unless compelled by a government agency or a court of law to do otherwise

RIGHTS OF OUR CUSTOMERS

  • You have the right to be served with respect, dignity and speed
  • you have the right to lodge a complaint
  • You have the right to expect confidentiality with regard to the information you provide us with
 

REVIEW OF THIS CHARTER

We will in consultation with our customers and stakeholders review this service charter and when necessary so as to ensure sustainability of the efficiency and effectiveness of service delivery

OUR ORGANIZATION

Kenya Education Management Institute (KEMI) is a semi-autonomous agency of the Ministry of Education that offers capacity building services to the education sector. The overall goal of KEMI is to promote good governanceand management of education institutions through training, research and consultancy services.

OUR CUSTOMERS

  • Principals, Deputy Principals, HOD's (Primary, Secondary, Teacher Training Colleges, TIVET institutions)
  • Bursars and account clerks of Educational Institutions
  • Provincial and District Educational Board Members
  • Quality Assurance and Standards Officers
  • School Management Committees
  • Learning and Training Institutions
  • Board of Governors
  • Education Officers
  • Development Partners
  • Suppliers
  • Our Staff

OUR CORE VALUES

  • Integrity
  • Professionalism
  • Teamwork
  • Efficiency
  • Contitinual improvement
  • Courtesy
  • Fidelity to law
  • Customer focus
  • Respect

OBLIGATIONS AND RESPONSIBILITIES OF OUR CUSTOMERS

  • Providing us with accurate information
  • Paying the required fees within the agreed time period
  • Respecting the intelectual property rights of any materials acquired through the institute
  • Engaging us in constructive critism
  • Participating in our training and research programs
  • Demanding high quality services
  • Abiding by legal requirements of our services
  • Treating our staff with courtesy and respect

HOW TO CONTACT US

KEMI is located in Parklands between 5th and 6th avenues (Former Highridge Teachers Training College) on Mtama Road, Nairobi

Kenya Education Management Institute
P. O. Box 62592-00200
NAIROBI
TEL: 020 2017927
EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.

HANDLING COMPLAINTS

If you have a complain or suggestion, please let us know by communucating either by telephone, fax, letter or email to the address provided in the contact. KEMI guarantees confidentiality and privacy in respect of our submitted complaints. Our customers are encouraged to report all cases relating to corruption and other unethical behaviour

CUSTOMER FEEDBACK

We value and appreciate your feedback on the quality, timeliness and responsiveness of our services. Your feedback should be directed to the Director through the contacts provided. Feedback will also be elicited through evaluation conducted during and at the end of every training program and customer and employee sattisfaction surveys

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